Friday, July 12, 2013
Here at Ball Homes, we recognize the importance of the trust a homebuyer places in us as their chosen homebuilder. Few decisions in life are more important than determining the company who will build your home--the safe haven for your family for years to come. Because you’ve entrusted us with the construction of your home, we strive to maintain that same homeowner confidence throughout the entire homebuilding process.
We value our customers by being sensitive to their needs and providing a quality product that represents a good value. At our core, we are dedicated to making customer service and homeowner satisfaction our main goal. This is only possible by receiving input from our customers. After the closing of a home, we send out Customer Satisfaction Surveys to each of our homeowners. We value the comments, suggestions, and remarks that people give us. By getting customer feedback, we can gather information about the practices that are working, the procedures we can improve upon, and the home options people are looking towards.
Out of the responses we received from the Customer Service surveys in Q2 of 2013, 100% of homeowners say they would recommend Ball Homes to other home buyers. For us, these results not only mean that our homeowners love the quality of their Ball home, but that they also put their stamp of approval on our product and are willing to tell others about it. Essentially, these people have become part of our sales team by telling others that building with Ball Homes is the right choice. Our customers are our biggest marketing tool and these results demonstrate our dedication to providing the highest level of customer satisfaction.
We want to thank all of our homeowners. Without you, we wouldn’t be where we are today. We genuinely believe that the greatest compliment you can give us, as a home builder, is a referral. If you have any questions about the home building process, please contact a Ball Homes Specialist today!